Display Case & Merchandiser Repair in Charlotte, NC
Display cases sell product with their glass — which is why foggy doors, warm shelves and noisy compressors cost you twice. We repair refrigerated display cases, bakery cases and glass-door merchandisers.
Offer terms
One per household or business; valid toward a completed, qualifying repair, not the service call fee unless confirmed at booking. Offers cannot be combined.
- 30-day labor / 90-day parts warranty
- Findings and an estimate before any repair begins
- Emergency visits available on request
What commercial customers say
Roxly is rated 4.9 from 55 Google reviews.
Request Display Case & Merchandiser Repair
Signs your display case needs attention
- Glass doors fogging or sweating constantly
- Warm spots on upper shelves
- Product freezing at the back of the case
- LED lighting flickering or out
- Frost on coils visible through the case
- Condensate dripping at the front of the case
- Compressor loud or cycling short
- Door closers or hinges failing
What usually fails
- Door heaters and frame heaters. Anti-sweat heaters stop fogging; when they fail the glass is unreadable and product looks tired.
- Evaporator and fan assemblies. Display coils sit in tight spaces and ice over when airflow drops.
- Gaskets and door closers. Cases that do not close fully overwork the system and sweat badly.
- Defrost controls. Poor defrost leaves coils loaded with frost and shelves warm.
- LED drivers and lighting. Lighting is part of the sale; we correct failing drivers and strips.
- Condensing units and refrigerant circuits. Remote or self-contained, the circuit has to be tight and clean.
How a Roxly visit works
- Review the case and its environment
Room humidity and temperature matter as much as the case.
- Check doors, gaskets and heaters
The most visible problems are often the first fixes.
- Test coils, fans and defrost
Airflow and defrost determine shelf temperature.
- Test the refrigeration circuit
Pressures and temperatures confirm what the system is doing.
- Explain and quote
You see findings and a price before any parts are ordered.
What affects the price
A service call is $135 for a new customer's first visit and $185 for a standard visit. Repair labor, parts, refrigerant and materials are quoted after diagnosis, and you approve the price before any work begins. The final repair price depends mainly on:
- Heater, gasket or lighting versus sealed-system work
- Case size and whether it is remote or self-contained
- Access: cases built into millwork take longer
- Glass or specialty parts
- Visit scheduling
Keep it running between visits
- Keep product loaded within the load line
- Wipe door glass without soaking the frame
- Keep warm air sources away from the case
Food-safety note. Refrigerated display product must stay at the cold-holding temperature your food-safety plan requires. If shelves read warm, move product to another unit.
Frequently asked questions
Why are my display case doors sweating?
Usually failed anti-sweat heaters, a worn gasket, or high room humidity.
Can you repair bakery and deli cases?
Yes — dry and refrigerated cases, curved and straight glass.
Do you service remote condensing systems?
Yes, including the line sets and controls feeding the case.
Can LED lighting be repaired?
Yes; drivers and strips are common failures and are usually inexpensive.
Why is the top shelf warm?
Typically an airflow issue — a stopped fan, a frosted coil, or overloading.
Do you work on grocery-style multi-deck cases?
Yes — call with the make and model.
Availability varies by location, equipment, brand and technician schedule; listing a city does not guarantee same-day arrival. Call to confirm service for your address.