$50 off labor on a completed qualifying repair — see offer details roxlysupport@gmail.com · Charlotte, NC & Surrounding Areas
Residential · Kitchen

Refrigerator Repair

A refrigerator that isn't holding temperature puts food safety at risk fast. Roxly diagnoses the cause — whether it's the condenser, evaporator fan, door seal, or a control issue — and reviews findings and an estimate with you before any repair begins.

Common refrigerator problems

  • Refrigerator not cooling or running warm
  • Freezer section fine but refrigerator compartment warm (or the reverse)
  • Water pooling inside or underneath the unit
  • Unusual noise from the compressor or fans
  • Frost or ice buildup on interior walls
  • Compressor not starting or cycling repeatedly

Components commonly involved

Refrigerator issues often trace back to the condenser coil, evaporator fan motor, start relay, thermostat or control board, door gasket, or drain system. The exact cause varies by brand and model, which is why an in-person diagnostic is the reliable starting point.

Repair versus replacement

Whether a repair makes sense depends on the age of the unit, the specific component that has failed, and the cost of the repair relative to the value of the appliance. Roxly presents the diagnostic findings clearly so you can make that call with accurate information.

What you can safely check first

  • Make sure the unit is plugged in and the outlet or breaker is working.
  • Check that vents inside the unit aren't blocked by food items.
  • Confirm the temperature control hasn't been bumped to an unusually warm setting.

What not to attempt: Do not open the sealed refrigeration system or attempt to recharge refrigerant yourself. This work requires proper tools, certification, and handling.

Brands we service

WhirlpoolKitchenAid GE AppliancesLG SamsungFrigidaire Sub-ZeroBosch Miele

Our service process

  1. Request service online or by phone
  2. Share model and symptom details
  3. Diagnostic visit scheduled
  4. Findings and estimate reviewed before repair

Frequently asked questions

Why is my refrigerator running but not cooling?

This can point to a blocked condenser coil, a failing evaporator fan, or a refrigerant issue. A technician can narrow down the cause with a diagnostic visit.

Is it worth repairing an older refrigerator?

It depends on the age, the cost of the repair, and the specific component involved. Roxly reviews the findings with you so you can decide between repair and replacement.

How long does a typical refrigerator repair take?

Many repairs are completed in a single visit once parts are on hand. Some repairs that require ordering a specific part may need a follow-up appointment.

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