True Refrigeration Repair in Charlotte, NC
Roxly repairs reach-in refrigerators and freezers, prep tables, undercounter units, and glass-door merchandisers from True for restaurants, bars, stores and food-service kitchens across the Charlotte metro.
Offer terms
One per household or business; valid toward a completed, qualifying repair, not the service call fee unless confirmed at booking. Offers cannot be combined.
- 30-day labor / 90-day parts warranty
- Findings and an estimate before any repair begins
- Emergency visits available on request
What commercial customers say
Roxly is rated 4.9 from 55 Google reviews.
Request True Service
“Brands We Service” describes repair experience, not manufacturer authorization. Roxly is not represented as a factory-authorized True provider.
Equipment we service
Reach-in refrigerators and freezers, prep tables, undercounter units, and glass-door merchandisers.
Common True problems
- Cabinet warming during service
- Grease-matted condenser
- Door gaskets that no longer seal
- Evaporator fan not turning
- Controller alarm on a prep rail
How we approach a True service call
The first thing we check is airflow — condenser, evaporator and fans. True cabinets are built for service — a model and serial number lets us order the exact gasket, fan or board. After diagnosis we explain the finding and give you a price before any repair is approved. A service call is $135 for a new customer's first visit and $185 for a standard visit. Repair labor, parts, refrigerant and materials are quoted after diagnosis, and you approve the price before any work begins.
Model and serial number
Having the model and serial number ready lets us confirm part numbers before the visit. Look on the data plate inside the cabinet, on the door frame, or on the evaporator housing.
Frequently asked questions
Is Roxly a factory-authorized True dealer?
No. Roxly is not represented as a factory-authorized True provider. This page reflects our technicians’ repair experience with True equipment, not manufacturer authorization.
What True equipment do you repair?
We service reach-in refrigerators and freezers, prep tables, undercounter units, and glass-door merchandisers.
What information should I have ready?
True cabinets are built for service — a model and serial number lets us order the exact gasket, fan or board. The data plate is usually inside the cabinet, on the door frame, or on the evaporator.
How much does a service call cost?
A service call is $135 for a new customer's first visit and $185 for a standard visit. Repair labor, parts, refrigerant and materials are quoted after diagnosis, and you approve the price before any work begins.