Commercial Ice Maker Repair in Charlotte, NC
Undercounter and countertop commercial ice makers are small machines with big demands. We repair cube, nugget and flake makers that have stopped producing, are leaking or turn out bad ice.
Offer terms
One per household or business; valid toward a completed, qualifying repair, not the service call fee unless confirmed at booking. Offers cannot be combined.
- 30-day labor / 90-day parts warranty
- Findings and an estimate before any repair begins
- Emergency visits available on request
What commercial customers say
Roxly is rated 4.9 from 55 Google reviews.
Request Commercial Ice Maker Repair
Signs your ice maker needs attention
- Ice maker not producing at all
- Slow production compared to rating
- Nugget or flake ice too wet or too soft
- Leaking from the front or underside
- Cube sheet not releasing
- Machine making noise or tripping a breaker
- Ice with an odor or cloudy appearance
- Display shows a service or error code
What usually fails
- Water filters and supply lines. Clogged filters starve small machines first.
- Inlet valve and level control. Level problems cause overflow or empty trays.
- Auger and gear motor (nugget/flake). Wear here produces noise and wet, soft ice.
- Evaporator and harvest components. Where ice forms and releases.
- Condensing section and fan. Undercounter units are tucked in tight spaces and easily overheat.
- Controls and sensors. Bin sensors and boards decide when the machine runs.
How a Roxly visit works
- Identify type and model
Cube, nugget and flake machines fail in different ways.
- Check water and ventilation
Most small-machine faults start here.
- Test the cycle
We observe freeze, harvest and shutoff.
- Find the failing part
Using electrical and refrigeration measurements.
- Quote, repair and sanitize
You approve before work.
What affects the price
A service call is $135 for a new customer's first visit and $185 for a standard visit. Repair labor, parts, refrigerant and materials are quoted after diagnosis, and you approve the price before any work begins. The final repair price depends mainly on:
- Machine type and capacity
- Part availability
- Descaling and cleaning needs
- Access under counters
- Scheduling
Keep it running between visits
- Leave ventilation space on the sides and front
- Use the filtration the manufacturer specifies
- Do not run an unsanitized machine
Food-safety note. Treat ice as food: discard it and sanitize the machine if there is contamination, mold or slime.
Frequently asked questions
Do you repair nugget ice makers?
Yes — including auger and gear-motor service.
My ice maker runs but makes no ice.
Check water supply first; otherwise it is usually a valve, sensor or refrigeration fault we can find.
Can an undercounter ice maker be cleaned on site?
Yes — we descale and sanitize as part of service.
How long do commercial ice makers last?
Many serve well for a decade or more with proper cleaning and filtration.
Do you handle machines used in bars and cafes?
Yes — both are common in our work.
Do you offer maintenance?
Yes — recurring cleaning visits are available.
Availability varies by location, equipment, brand and technician schedule; listing a city does not guarantee same-day arrival. Call to confirm service for your address.