Ice-O-Matic Refrigeration Repair in Charlotte, NC
Roxly repairs commercial ice machines and dispensers from Ice-O-Matic for restaurants, bars, stores and food-service kitchens across the Charlotte metro.
Offer terms
One per household or business; valid toward a completed, qualifying repair, not the service call fee unless confirmed at booking. Offers cannot be combined.
- 30-day labor / 90-day parts warranty
- Findings and an estimate before any repair begins
- Emergency visits available on request
What commercial customers say
Roxly is rated 4.9 from 55 Google reviews.
Request Ice-O-Matic Service
“Brands We Service” describes repair experience, not manufacturer authorization. Roxly is not represented as a factory-authorized Ice-O-Matic provider.
Equipment we service
Commercial ice machines and dispensers.
Common Ice-O-Matic problems
- Machine not making ice
- Leaking water
- Control board issue
- Slow production
- Harvest fault
How we approach a Ice-O-Matic service call
We start by confirming the real operating temperature against the controller. Ice-O-Matic problems often turn out to be water supply or filter related. After diagnosis we explain the finding and give you a price before any repair is approved. A service call is $135 for a new customer's first visit and $185 for a standard visit. Repair labor, parts, refrigerant and materials are quoted after diagnosis, and you approve the price before any work begins.
Model and serial number
Having the model and serial number ready lets us confirm part numbers before the visit. Look on the data plate inside the cabinet, on the door frame, or on the evaporator housing.
Frequently asked questions
Is Roxly a factory-authorized Ice-O-Matic dealer?
No. Roxly is not represented as a factory-authorized Ice-O-Matic provider. This page reflects our technicians’ repair experience with Ice-O-Matic equipment, not manufacturer authorization.
What Ice-O-Matic equipment do you repair?
We service commercial ice machines and dispensers.
What information should I have ready?
Ice-O-Matic problems often turn out to be water supply or filter related. The data plate is usually inside the cabinet, on the door frame, or on the evaporator.
How much does a service call cost?
A service call is $135 for a new customer's first visit and $185 for a standard visit. Repair labor, parts, refrigerant and materials are quoted after diagnosis, and you approve the price before any work begins.