Warranty Policy

Warranty on eligible parts and labor

Eligible completed repairs include a 30-day labor warranty and a 90-day warranty on qualifying replacement parts supplied and installed by Roxly Appliance & Refrigeration Repair. Warranty coverage applies only to the specific repair and components listed on the paid invoice. The warranty period begins on the date the qualifying repair is completed unless the invoice states otherwise.

What this warranty does not cover

Warranty coverage does not automatically apply to:

• Unrelated failures or different components than the ones repaired
• Declined or unapproved recommended work
• Customer-supplied parts
• Misuse, improper operation, or improper installation by others
• Power surges, electrical supply problems, flooding, fire, pests, or environmental damage
• Blocked ventilation or missing routine maintenance
• Drain, plumbing, gas, electrical, ductwork, or building problems outside the repaired equipment
• Equipment moved, modified, disassembled, or repaired by another party after service
• Normal wear, cosmetic issues, food loss, product loss, business interruption, lost revenue, or consequential losses

Warranty eligibility requirements

A warranty claim may require:

• A paid invoice
• Proof of service
• Reasonable access to inspect the equipment
• Notification within the warranty period
• No unauthorized repair or modification after Roxly service

Roxly does not offer a lifetime warranty, a guaranteed fix, or a full warranty covering unrelated issues — coverage is limited to the specific repair described above.

Questions about a warranty claim

Contact roxlysupport@gmail.com or call (980) 370-2911 and reference your service invoice.