Commercial Ice Maker Repair in Charlotte, NC
For Charlotte operators, a failing ice maker is rarely a convenient problem; it is a same-shift problem. Undercounter and countertop commercial ice makers are small machines with big demands. We repair cube, nugget and flake makers that have stopped producing, are leaking or turn out bad ice.
Offer terms
One per household or business; valid toward a completed, qualifying repair, not the service call fee unless confirmed at booking. Offers cannot be combined.
- 30-day labor / 90-day parts warranty
- Findings and an estimate before any repair begins
- Emergency visits available on request
What commercial customers say
Roxly is rated 4.9 from 55 Google reviews.
Request Commercial Ice Maker Repair in Charlotte
Common ice maker problems we see in Charlotte
- Cube sheet not releasing
- Display shows a service or error code
- Machine making noise or tripping a breaker
- Ice maker not producing at all
- Nugget or flake ice too wet or too soft
Serving Charlotte businesses
Our Charlotte work covers Uptown and South End restaurants, NoDa breweries and music venues, SouthPark dining rooms, hotels and the steady stream of cafes that fill Charlotte's neighborhoods. We are a mobile service based in Waxhaw, which keeps drive times reasonable across Mecklenburg County. We regularly work around SouthPark, Steele Creek and Uptown.
What we look at first
- Auger and gear motor (nugget/flake). Wear here produces noise and wet, soft ice.
- Condensing section and fan. Undercounter units are tucked in tight spaces and easily overheat.
- Water filters and supply lines. Clogged filters starve small machines first.
Pricing in Charlotte
New customers pay $135 for the first visit; a standard service call is $185. Whatever the repair needs — labor, parts, refrigerant — is priced after we diagnose it, and nothing starts until you agree to the number.
Practical tips
- Use the filtration the manufacturer specifies
- Leave ventilation space on the sides and front
Food-safety note. Treat ice as food: discard it and sanitize the machine if there is contamination, mold or slime.
Frequently asked questions
Can an undercounter ice maker be cleaned on site?
Yes — we descale and sanitize as part of service.
Do you handle machines used in bars and cafes?
Yes — both are common in our work.
Do you repair nugget ice makers?
Yes — including auger and gear-motor service.
Do you travel to Charlotte for ice maker service?
Yes. Roxly is a mobile service based in Waxhaw, NC and covers Charlotte and Mecklenburg County. Scheduling depends on availability and drive time.
Availability varies by location, equipment, brand and technician schedule; listing a city does not guarantee same-day arrival. Call to confirm service for your address.