Commercial Ice Maker Repair in Matthews, NC
Businesses across Matthews rely on ice maker equipment every service — and notice immediately when it falters. Undercounter and countertop commercial ice makers are small machines with big demands. We repair cube, nugget and flake makers that have stopped producing, are leaking or turn out bad ice.
Offer terms
One per household or business; valid toward a completed, qualifying repair, not the service call fee unless confirmed at booking. Offers cannot be combined.
- 30-day labor / 90-day parts warranty
- Findings and an estimate before any repair begins
- Emergency visits available on request
What commercial customers say
Roxly is rated 4.9 from 55 Google reviews.
Request Commercial Ice Maker Repair in Matthews
Common ice maker problems we see in Matthews
- Nugget or flake ice too wet or too soft
- Ice maker not producing at all
- Display shows a service or error code
- Ice with an odor or cloudy appearance
- Cube sheet not releasing
Serving Matthews businesses
Roxly works with downtown Matthews cafes, family restaurants along Independence Boulevard and Sardis Road, bakeries and specialty food shops throughout Matthews and Mecklenburg County. A technician travels to your location, so nothing has to be carted anywhere. We regularly work around Sardis Woods, Downtown Matthews and Stallings Road area.
What we look at first
- Inlet valve and level control. Level problems cause overflow or empty trays.
- Water filters and supply lines. Clogged filters starve small machines first.
- Auger and gear motor (nugget/flake). Wear here produces noise and wet, soft ice.
Pricing in Matthews
Our visit fee is $135 for a first-time customer and $185 otherwise. The repair itself (labor, parts, refrigerant and materials) is quoted once the cause is found, and work only begins after you approve it.
Practical tips
- Leave ventilation space on the sides and front
- Do not run an unsanitized machine
Food-safety note. Treat ice as food: discard it and sanitize the machine if there is contamination, mold or slime.
Frequently asked questions
My ice maker runs but makes no ice.
Check water supply first; otherwise it is usually a valve, sensor or refrigeration fault we can find.
Do you repair nugget ice makers?
Yes — including auger and gear-motor service.
Can an undercounter ice maker be cleaned on site?
Yes — we descale and sanitize as part of service.
Do you travel to Matthews for ice maker service?
Yes. Roxly is a mobile service based in Waxhaw, NC and covers Matthews and Mecklenburg County. Scheduling depends on availability and drive time.
Availability varies by location, equipment, brand and technician schedule; listing a city does not guarantee same-day arrival. Call to confirm service for your address.