Reach-In Refrigerator & Freezer Repair in Matthews, NC
When reach-in trouble hits a kitchen in Matthews, the clock starts on the product inside. A reach-in on the line has to hold temperature through hundreds of door openings a shift. We find what is dragging it down — dirty condenser, worn gasket, failed fan or control — and fix it properly.
Offer terms
One per household or business; valid toward a completed, qualifying repair, not the service call fee unless confirmed at booking. Offers cannot be combined.
- 30-day labor / 90-day parts warranty
- Findings and an estimate before any repair begins
- Emergency visits available on request
What commercial customers say
Roxly is rated 4.9 from 55 Google reviews.
Request Reach-In Refrigerator & Freezer Repair in Matthews
Common reach-in problems we see in Matthews
- Condenser fan not turning
- Odd noises from the top-mount or bottom-mount compressor
- Condensation or water dripping inside the cabinet
- Frost on the back wall or around the evaporator
- Digital controller blank or showing an error
Serving Matthews businesses
Our Matthews work covers downtown Matthews cafes, family restaurants along Independence Boulevard and Sardis Road, bakeries and specialty food shops. We are a mobile service based in Waxhaw, which keeps drive times reasonable across Mecklenburg County. We regularly work around Stallings Road area, Sardis Woods and Crestdale.
What we look at first
- Thermostats and digital controllers. Calibration drift or a failed probe can run a unit warm or freeze product.
- Start components and overloads. Capacitors and relays stop compressors from starting, and failures are easy to miss without testing.
- Drain pans and condensate heaters. Full pans overflow onto floors and create slip hazards.
Pricing in Matthews
New customers pay $135 for the first visit; a standard service call is $185. Whatever the repair needs — labor, parts, refrigerant — is priced after we diagnose it, and nothing starts until you agree to the number.
Practical tips
- Replace torn gaskets promptly
- Do not overload shelves against the evaporator fan
Food-safety note. Reach-ins that run above 41°F should not hold TCS (time/temperature control for safety) foods; move them to a working unit while repairs are made.
Frequently asked questions
Is the compressor on a reach-in repairable?
Sometimes; often the cheaper path is fixing the start components first. We test before recommending anything.
How often should gaskets be replaced?
When they tear, harden, or no longer pull a sheet of paper tight — usually every few years in a busy kitchen.
Do you offer maintenance for multiple units?
Yes — ask about a scheduled maintenance plan across all your cabinets.
Do you travel to Matthews for reach-in service?
Yes. Roxly is a mobile service based in Waxhaw, NC and covers Matthews and Mecklenburg County. Scheduling depends on availability and drive time.
Availability varies by location, equipment, brand and technician schedule; listing a city does not guarantee same-day arrival. Call to confirm service for your address.