Commercial Ice Machine Repair in Matthews, NC
When ice machine trouble hits a kitchen in Matthews, the clock starts on the product inside. No ice means no drinks, no seafood display and no cooling for the bar. We diagnose commercial ice machines — modular heads, bins and dispensers — and repair what has stopped production.
Offer terms
One per household or business; valid toward a completed, qualifying repair, not the service call fee unless confirmed at booking. Offers cannot be combined.
- 30-day labor / 90-day parts warranty
- Findings and an estimate before any repair begins
- Emergency visits available on request
What commercial customers say
Roxly is rated 4.9 from 55 Google reviews.
Request Commercial Ice Machine Repair in Matthews
Common ice machine problems we see in Matthews
- Ice tastes off or smells stale
- Machine stops when the bin is only partly full
- Ice in bin but not dropping from the evaporator
- Water leaking from the base or bin
- Machine not making ice, or only a little
Serving Matthews businesses
Our Matthews work covers downtown Matthews cafes, family restaurants along Independence Boulevard and Sardis Road, bakeries and specialty food shops. We are a mobile service based in Waxhaw, which keeps drive times reasonable across Mecklenburg County. We regularly work around Stallings Road area, Sardis Woods and Crestdale.
What we look at first
- Bin thermostat or sensor. A confused sensor stops production with a half-empty bin.
- Harvest assist and hot-gas valve. If the ice sheet will not release, harvest components are a prime suspect.
- Pump and distribution tube. Water that does not wet the plate evenly makes uneven cubes.
Pricing in Matthews
Our visit fee is $135 for a first-time customer and $185 otherwise. The repair itself (labor, parts, refrigerant and materials) is quoted once the cause is found, and work only begins after you approve it.
Practical tips
- Clean and sanitize at least twice a year — more in heavy use
- Leave clearance for airflow around air-cooled units
Food-safety note. Ice is a food. If a machine has leaked, been mis-cleaned or shows slime, sanitize it before using the ice.
Frequently asked questions
Can you fix a machine that leaks?
Yes; leaks are often a drain, float or tubing issue.
Do you repair both modular and undercounter machines?
Yes — see our separate ice maker page for undercounter models.
What brands do you service?
Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic and other major lines.
Do you travel to Matthews for ice machine service?
Yes. Roxly is a mobile service based in Waxhaw, NC and covers Matthews and Mecklenburg County. Scheduling depends on availability and drive time.
Availability varies by location, equipment, brand and technician schedule; listing a city does not guarantee same-day arrival. Call to confirm service for your address.