Emergency Commercial Refrigeration Repair in Matthews, NC
Businesses across Matthews rely on emergency refrigeration equipment every service — and notice immediately when it falters. When a walk-in or freezer fails outside normal booking, speed and triage matter. Emergency visits are available on request — call and we will tell you what we can do for your location.
Offer terms
One per household or business; valid toward a completed, qualifying repair, not the service call fee unless confirmed at booking. Offers cannot be combined.
- 30-day labor / 90-day parts warranty
- Findings and an estimate before any repair begins
- Emergency visits available on request
What commercial customers say
Roxly is rated 4.9 from 55 Google reviews.
Request Emergency Commercial Refrigeration Repair in Matthews
Common emergency refrigeration problems we see in Matthews
- Compressor not starting and box warming fast
- Product at risk and a deadline close
- Controller locked out
- Health inspector scheduled soon
- Condensing unit tripped or smoking
Serving Matthews businesses
Roxly works with downtown Matthews cafes, family restaurants along Independence Boulevard and Sardis Road, bakeries and specialty food shops throughout Matthews and Mecklenburg County. A technician travels to your location, so nothing has to be carted anywhere. We regularly work around Downtown Matthews, Sardis Woods and Crestdale.
What we look at first
- Fast triage by phone. We ask what you see to prioritize the likely cause.
- Temporary measures. Where possible, advice to hold temperature until repair.
- Product protection advice. Steps to protect inventory while we travel.
Pricing in Matthews
New customers pay $135 for the first visit; a standard service call is $185. Whatever the repair needs — labor, parts, refrigerant — is priced after we diagnose it, and nothing starts until you agree to the number.
Practical tips
- Move product to working equipment
- Keep doors closed
Food-safety note. Do not serve product that has been out of temperature control longer than your food-safety plan allows.
Frequently asked questions
Do you offer 24/7 service?
Emergency visits are available on request. Call and we will tell you what we can do.
Do emergency visits cost more?
Call for current pricing; the standard service call fees apply otherwise.
Can you work on any brand?
Yes.
Do you travel to Matthews for emergency refrigeration service?
Yes. Roxly is a mobile service based in Waxhaw, NC and covers Matthews and Mecklenburg County. Scheduling depends on availability and drive time.
Availability varies by location, equipment, brand and technician schedule; listing a city does not guarantee same-day arrival. Call to confirm service for your address.