Griddle Repair in Matthews, NC
When a piece of kitchen equipment goes down mid-service, both the ticket times and the food on the line are at risk. Roxly provides griddle repair for restaurants and food-service businesses throughout Matthews and the surrounding Mecklenburg County area.
Common griddle problems in Matthews
- A control knob that doesn't respond
- Pilot light issues on a gas unit
- Hot and cold spots across the cooking surface
- The griddle won't reach cooking temperature
- A thermostat or control not holding the set point
- Uneven flame along a gas griddle's burners
Local service across Matthews
Roxly is a mobile service — a technician travels to your business rather than asking you to haul equipment anywhere. Coverage extends across Mecklenburg County and the neighboring communities Roxly already serves.
Safe checks before you call
- Confirm the gas supply valve is fully open or the breaker hasn't tripped.
- Check that grease buildup isn't blocking burner ports underneath the plate.
- Give the unit a full preheat cycle before judging whether a spot is actually cold.
Frequently asked questions
Why does my griddle have hot and cold spots?
Uneven heat usually points to a partially clogged burner, an uneven flame pattern, or a failing thermostat sensor in one zone.
How long should a commercial griddle take to preheat?
Most reach cooking temperature within 15–20 minutes; a unit taking much longer likely has a burner or element issue.
Do you service both gas and electric griddles?
Yes — Roxly repairs both gas and electric commercial griddles.
Do you travel to Matthews for commercial kitchen service?
Yes. Roxly is a mobile service based in Waxhaw, NC and covers Matthews and Mecklenburg County. Scheduling depends on availability and drive time.