Commercial Ice Machine Repair in Charlotte, NC
When ice machine trouble hits a kitchen in Charlotte, the clock starts on the product inside. No ice means no drinks, no seafood display and no cooling for the bar. We diagnose commercial ice machines — modular heads, bins and dispensers — and repair what has stopped production.
Offer terms
One per household or business; valid toward a completed, qualifying repair, not the service call fee unless confirmed at booking. Offers cannot be combined.
- 30-day labor / 90-day parts warranty
- Findings and an estimate before any repair begins
- Emergency visits available on request
What commercial customers say
Roxly is rated 4.9 from 55 Google reviews.
Request Commercial Ice Machine Repair in Charlotte
Common ice machine problems we see in Charlotte
- Machine stops when the bin is only partly full
- Water leaking from the base or bin
- Machine in freeze or harvest cycle for too long
- Machine not making ice, or only a little
- Ice in bin but not dropping from the evaporator
Serving Charlotte businesses
Roxly works with Uptown and South End restaurants, NoDa breweries and music venues, SouthPark dining rooms, hotels and the steady stream of cafes that fill Charlotte's neighborhoods throughout Charlotte and Mecklenburg County. A technician travels to your location, so nothing has to be carted anywhere. We regularly work around Cotswold, NoDa and University City.
What we look at first
- Pump and distribution tube. Water that does not wet the plate evenly makes uneven cubes.
- Condenser and fan. Air-cooled machines need clean condensers; water-cooled models need a healthy water regulating valve.
- Bin thermostat or sensor. A confused sensor stops production with a half-empty bin.
Pricing in Charlotte
Our visit fee is $135 for a first-time customer and $185 otherwise. The repair itself (labor, parts, refrigerant and materials) is quoted once the cause is found, and work only begins after you approve it.
Practical tips
- Leave clearance for airflow around air-cooled units
- Clean and sanitize at least twice a year — more in heavy use
Food-safety note. Ice is a food. If a machine has leaked, been mis-cleaned or shows slime, sanitize it before using the ice.
Frequently asked questions
What brands do you service?
Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic and other major lines.
Do you offer ice machine cleaning visits?
Yes — cleaning and sanitizing is part of our maintenance options.
Can you fix a machine that leaks?
Yes; leaks are often a drain, float or tubing issue.
Do you travel to Charlotte for ice machine service?
Yes. Roxly is a mobile service based in Waxhaw, NC and covers Charlotte and Mecklenburg County. Scheduling depends on availability and drive time.
Availability varies by location, equipment, brand and technician schedule; listing a city does not guarantee same-day arrival. Call to confirm service for your address.