Nor-Lake Refrigeration Repair in Charlotte, NC
Roxly repairs walk-in coolers and freezers and reach-in units from Nor-Lake for restaurants, bars, stores and food-service kitchens across the Charlotte metro.
Offer terms
One per household or business; valid toward a completed, qualifying repair, not the service call fee unless confirmed at booking. Offers cannot be combined.
- 30-day labor / 90-day parts warranty
- Findings and an estimate before any repair begins
- Emergency visits available on request
What commercial customers say
Roxly is rated 4.9 from 55 Google reviews.
Request Nor-Lake Service
“Brands We Service” describes repair experience, not manufacturer authorization. Roxly is not represented as a factory-authorized Nor-Lake provider.
Equipment we service
Walk-in coolers and freezers and reach-in units.
Common Nor-Lake problems
- Temperature control fault
- Door gasket wear
- Condenser cleanliness
- Defrost problem
- Fan motor failure
How we approach a Nor-Lake service call
We read the model plate before touching a tool so the right parts are on the truck. Nor-Lake panels and doors are durable; gaskets and heater wire are the typical wear items. After diagnosis we explain the finding and give you a price before any repair is approved. A service call is $135 for a new customer's first visit and $185 for a standard visit. Repair labor, parts, refrigerant and materials are quoted after diagnosis, and you approve the price before any work begins.
Model and serial number
Having the model and serial number ready lets us confirm part numbers before the visit. Look on the data plate inside the cabinet, on the door frame, or on the evaporator housing.
Frequently asked questions
Is Roxly a factory-authorized Nor-Lake dealer?
No. Roxly is not represented as a factory-authorized Nor-Lake provider. This page reflects our technicians’ repair experience with Nor-Lake equipment, not manufacturer authorization.
What Nor-Lake equipment do you repair?
We service walk-in coolers and freezers and reach-in units.
What information should I have ready?
Nor-Lake panels and doors are durable; gaskets and heater wire are the typical wear items. The data plate is usually inside the cabinet, on the door frame, or on the evaporator.
How much does a service call cost?
A service call is $135 for a new customer's first visit and $185 for a standard visit. Repair labor, parts, refrigerant and materials are quoted after diagnosis, and you approve the price before any work begins.